Frequently Asked Questions

Everything you need to know about your order and our professional apparel.

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Standard delivery takes 3-5 business days, while express options are available at checkout for urgent uniform requirements.

How do I ensure I order the correct size for my uniform?

We provide a comprehensive size guide on each product page. We recommend measuring your chest, waist, and height to compare against our specifications for the most accurate fit.

Can I return or exchange my items?

Yes, we offer a 30-day return policy for all unworn apparel in its original packaging. Please note that personalized or embroidered items are non-returnable unless faulty.

Are your garments compliant with safety standards?

All St John Ambulance apparel is designed to meet specific industry safety and durability standards, ensuring high visibility and comfort for first aid and clinical environments.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal and official purchase orders for registered organizations.

How do I track my order once it has been dispatched?

Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.